Given the criticality of api management and the level of expertise required to master Otoroshi completely, it can impose significant resource demands on organizations. That's where Cloud APIM comes in. We offer comprehensive management services for Otoroshi, providing end-to-end support for your api management needs by the people that created Otoroshi.
Our team takes care of problem resolution, migrations, updates, and availability, allowing you to focus on your core business operations. By opting for a managed Otoroshi solution with Cloud APIM, you can experience the benefits and peace of mind that come with a professionally handled api management infrastructure.
Standard support is included in the price you pay for each Otoroshi instance. The support will help you and answer to the questions about your Otoroshi instances during business hours of week days. The support will not help you regarding the usage of Otoroshi itself.
You can contact Cloud APIM support using the chatbox on the console.
You can also send us an email at support@cloud-apim.com.
For any support offer, you can either choose for a monthly based fee or buy a bunch of support tickets. In that case, any support intervention will consume a support ticket.
You can also combine an Otoroshi support offer (described below) with your Cloud APIM subscription. In that case, the price for support will be less.
| Premium | Enterprise | |
|---|---|---|
| Monitoring | Monitoring and intervention in the event of an incident on our services 24/7 | Monitoring and intervention in the event of an incident on our services 24/7 |
| Access to customer service | Unlimited or ticket budget | Unlimited or ticket budget |
| Technical assistance | Week days, business hours | 24/7 (1) |
| Communication channels | Email, Chat, Tickets | Email, Chat, Ticket and telephone (dedicated number) |
| Response time | 1 business hour | 30 minutes |
| Support location | Europe (english & french speaking) | Europe (english & french speaking) |
| Price / month / inst. | starting at 500 € (2) | starting at 1500 € (2) |
| Price / year / inst. | starting at 5000 € (2) | starting at 15 000 € (2) |
| Price / 10 tickets | 1000 € | 2000 € |
However, it may be important for you and your organization to have Otoroshi support on mission critical on-premise infrastructure. For that matter, we offer professional Otoroshi support on non Cloud APIM Otoroshi instances:
| Premium | Enterprise | |
|---|---|---|
| Access to customer service | Unlimited or ticket budget | Unlimited or ticket budget |
| Technical assistance | Week days, business hours | 24/7 (1) |
| Communication channels | Email, Chat, Tickets | Email, Chat, Ticket and telephone (dedicated number) |
| Response time | 1 business hour | 30 minutes |
| Support location | Europe (english & french speaking) | Europe (english & french speaking) |
| Price / month / inst. | starting at 1000 € (2) | starting at 3000 € (2) |
| Price / year / inst. | starting at 10 000 € (2) | starting at 30 000 € (2) |
| Price / 10 tickets | 1500 € | 5000 € |